FAQ
Frequently Asked Questions
FIND ANSWERS TO COMMON QUESTIONS ABOUT SHOPPING ON SHOPITO.
Orders & Delivery
How can I place an order?
Simply browse products, add them to your cart, and proceed to checkout. Follow the steps to complete your order.
How can I track my order?
You can track your order from the “My Orders” section in your account.
What is the delivery time?
Orders are usually delivered within 3–7 business days, depending on your location.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery on selected products and locations.
Payments
What payment methods do you accept?
We accept:
- UPI
- Debit/Credit Cards
- Net Banking
- Wallets
- Cash on Delivery (COD)
Is my payment secure?
Yes, all payments are processed through secure and trusted payment gateways.
Returns & Refunds
Can I return a product?
Yes, you can return eligible products within 7 days of delivery.
How do I request a return?
Go to My Orders → Select product → Request Return.
When will I get my refund?
Refunds are processed within 5–7 business days after approval.
Products
Are your products original?
Yes, we aim to provide quality and genuine products from trusted sellers.
What if I receive a damaged or wrong product?
You can request a replacement or refund immediately from your account.
Account & Support
Do I need an account to place an order?
Yes, you need to create an account for better tracking and support.
How can I contact support?
You can reach us via:
- support@shopito.in
- +919217495588
Still have questions?
Contact our support team anytime. We’re here to help you.
